No Returns on Wine, Beer, Soda Pop and Liqueur Ingredient Kits and ingredients such as Alcohol Flavorings, Cordials, Extracts, Essences, Grains, Malts, Yeasts, Fruit Bases, Concentrates, Purees, Chemicals, Herbs, Candi's Cider Base and Mother of Vinegar . No returns on equipment kits of any kind, glass or any food grade products. All others require a 15% restocking fee plus shipping charges for all other items. For your protection, it is highly recommended to insure your package if you are ordering over the internet and requesting expensive items to be shipped.